Refund and Returns Policy

At Eshani Creation (Aqua Linen), we are dedicated to providing you with a seamless and enjoyable shopping experience. This Shopping and Delivery Policy outlines the terms and conditions regarding the purchase, delivery, and return of products through our website www.aquaalinen.com.

1. Shopping Policy

Product Availability

• All products listed on our website are subject to availability. We strive to keep our inventory updated, but in case a product is out of stock, we will notify you as soon as possible and offer alternatives or a full refund.

Pricing

• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes.
• Prices do not include shipping charges, which will be calculated and added at checkout based on your delivery location and selected shipping method.
• We reserve the right to change prices at any time without prior notice.

Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Net Banking
• UPI
• Wallets (Paytm, PhonePe, etc.)
• Cash on Delivery (available for select locations)

Order Confirmation

• Once your order is placed, you will receive an order confirmation email with the details of your purchase.
• Please review the order confirmation carefully and contact us immediately if there are any errors.

2. Delivery Policy

Delivery Time

• We strive to deliver your order within 7 business days across India. Delivery times may vary based on your location and any unforeseen circumstances, such as weather conditions or courier service delays.

Shipping Charges

• Standard Shipping: We offer free standard shipping on all orders across India.
• Express Shipping: For faster delivery, we offer express shipping at an additional cost. Charges for express shipping will be calculated at checkout based on your location and order size.

Order Processing

• Orders are typically processed within 1-2 business days after payment is received.
• You will receive a confirmation email with tracking information once your order has been shipped.

Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the courier’s website.
• If you have any issues or concerns regarding the tracking of your order, please contact our customer service team at [insert contact email] or [insert contact phone number].

Delivery Locations

• We deliver to all locations across India. If there are any restrictions or exceptions for specific areas, they will be mentioned on our website during the checkout process.

Delivery Issues

• If you experience any issues with your delivery, such as delays, lost packages, or damaged items, please contact our customer service team immediately at [insert contact email] or [insert contact phone number]. We will work with the courier service to resolve the issue as quickly as possible.

Signature Requirement

• For security reasons, some deliveries may require a signature upon receipt. If you are not available to sign for your delivery, the courier may leave a notice with instructions for rescheduling or pickup.

Incomplete or Incorrect Address

• Please ensure that your shipping address is complete and accurate to avoid any delays. If a package is returned to us due to an incomplete or incorrect address, we will contact you for an updated address and reship the package at your expense.

3. Return Policy

Return Eligibility

• Returns are only accepted for products with manufacturing defects or if the product is damaged during shipping.
• To be eligible for a return, you must provide photo and video proof of the unboxing process showing the defect or damage.
• The return request must be initiated within 7 days of receiving the order.

Return Process

1. Initiate a Return: Contact our customer service team at [insert contact email] or [insert contact phone number] with your order number, detailed description of the defect or damage, and photo and video proof of the unboxing.
2. Receive Return Authorization: Our customer service team will review your request and provide you with a return authorization and instructions on how to return the item if the return is approved.
3. Ship the Item: Pack the item securely and ship it to the address provided by our customer service team. Please use a trackable shipping method to ensure the item reaches us safely.

Refunds

• Once we receive and inspect the returned item, we will process your refund within 7-10 business days if the defect or damage is confirmed.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping charges for the original order are non-refundable unless the return is due to a defect or an error on our part.

No Exchange Policy

• We do not offer exchanges.